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Customer experience | Sales, Customer Insights,...
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Edit a segment in Realtime Marketing that is already used in another segment,

Posted on by 11
Hello Dynamics 365 Community!
 
In Microsoft Dynamics 365 Marketing, I would like to edit a segment in Realtime Marketing that is already used in another segment, but no journey is active.
 
This was possible in Outbound Marketing. Is there a way to achieve this in Realtime Marketing?
  • Suggested answer
    Gus Profile Picture
    Gus 177 on at
  • Gus Profile Picture
    Gus 177 on at
    Edit a segment in Realtime Marketing that is already used in another segment,
    I see the same gray out edit and message that says not available with segment used in another segment. Agree we need this feature to edit segments, very limiting. 
  • KN-18112038-0 Profile Picture
    KN-18112038-0 2 on at
    Edit a segment in Realtime Marketing that is already used in another segment,
    I would also like to edit a segment that is used in another segment. This is not possible today. 
     
     
  • Suggested answer
    VaHiX Profile Picture
    VaHiX 2,828 on at
    Edit a segment in Realtime Marketing that is already used in another segment,
    you can edit a segment in Realtime Marketing (now called Customer Insights Journeys) even if it's already used in another segment, as long as no journey is active
     

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