web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Edit a segment in Real...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Edit a segment in Realtime Marketing that is already used in another segment,

(1) ShareShare
ReportReport
Posted on by CA-05111318-0 11
Hello Dynamics 365 Community!
 
In Microsoft Dynamics 365 Marketing, I would like to edit a segment in Realtime Marketing that is already used in another segment, but no journey is active.
 
This was possible in Outbound Marketing. Is there a way to achieve this in Realtime Marketing?
Categories:
Outbound to Real-Time Transition
I have the same question (1)
  • Suggested answer
    Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,230 Super User 2026 Season 1 on at
    you can edit a segment in Realtime Marketing (now called Customer Insights Journeys) even if it's already used in another segment, as long as no journey is active
     
  • KN-18112038-0 Profile Picture
    KN-18112038-0 2 on at
    I would also like to edit a segment that is used in another segment. This is not possible today. 
     
     
  • Gus Profile Picture
    Gus 218 on at
    I see the same gray out edit and message that says not available with segment used in another segment. Agree we need this feature to edit segments, very limiting. 
  • Suggested answer
    Gus Profile Picture
    Gus 218 on at

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 176

#2
ManoVerse Profile Picture

ManoVerse 149 Super User 2026 Season 1

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 57 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans