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20Hi All
We have setup Parent and Child Accounts for our clients with multiple locations and have now found out that the Child Accounts do not inherit the Service Entitlements from the Parent Account.
We do not want to set up separate Entitlements for each Child Account as there is only one Service Agreement between us and the Parent Account. It would not be possible to divide up the Parent Entitlement and say that x number of Cases go to x Child and y number of Cases to go y Child etc.
Has anyone else had this problem an found a working solution around it?
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