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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Share Entitlements bet...
Customer experience | Sales, Customer Insights,...
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Share Entitlements between Parent & Child Accounts

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Posted on by gsstjr69 20

Hi All


We have setup Parent and Child Accounts for our clients with multiple locations and have now found out that the Child Accounts do not inherit the Service Entitlements from the Parent Account. 

We do not want to set up separate Entitlements for each Child Account as there is only one Service Agreement between us and the Parent Account.  It would not be possible to divide up the Parent Entitlement and say that x number of Cases go to x Child and y number of Cases to go y Child etc.

Has anyone else had this problem an found a working solution around it?

I have the same question (0)
  • FlowwithoutW Profile Picture
    FlowwithoutW 60 on at
    RE: Share Entitlements between Parent & Child Accounts

    Hi All,

    I'd also be interested in this - did you already find a solution for this problem?

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