web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What happened to worke...
Microsoft Dynamics CRM (Archived)

What happened to workedby of Queue Item after the record got reassigned

(0) ShareShare
ReportReport
Posted on by Kenneth Leong 360

Hi, i'm asking a out of the box team/queue functionality in crm 2015.

so i have an item that is queued originally in a team queue, got picked by user A, so now the workerid is now user A. 

If the record got assigned to another team queue (because the record needs futher approval), the owner of the item become the new team queue, but the workedby is still user A. Why is that an out of the box behavior? i would assume that the workerid should be cleared.

*This post is locked for comments

I have the same question (0)
  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at

    Hi Kenneth,\

    The Queue worker and the owner are different purpose in CRM.

    So it would not overlap each other

    Thanks

  • Kenneth Leong Profile Picture
    Kenneth Leong 360 on at

    Hi Aileen, can you briefly describe the difference then? I know what "Pick" does, and what field it changes, but that's more of a person actively picking something to work on. What if we're trying to "assign" work to people. Back in 2011 days, that would be assign, and that goes into private queues. The assignee knows exactly what their unit of work is. If "pick" doesn't do that, are you suggesting we stay with route/assign for assigning work?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans