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Currency exchange rate issue

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Posted on by CU13081138-0 28
Dear team,
 
Can you help with the error message below?
 

 
Categories:
Sales
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,116 Super User 2024 Season 2 on at
    Currency exchange rate issue
    This is a bit weird indeed, is there a developer who can debug this?
    I think this helps find the problem quickly.
     
    Thanks
    ZHU
     
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 22,018 Super User 2024 Season 2 on at
    Currency exchange rate issue
    One possibility - is your local currency GBP? If that’s the case, you don’t need to set up this currency on the 'Currencies' page. If it is already set up, you can delete it to avoid any error messages.
     
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 638 Super User 2024 Season 2 on at
    Currency exchange rate issue
    Hello,
     
    Do you have any third-party extensions installed?
     
    Can you reenact to same error and then go to 'Help & Support' and take a look at the last known error?
  • CU13081138-0 Profile Picture
    CU13081138-0 28 on at
    Currency exchange rate issue
    Hi,
     
    The currency code and posting details in Customer card is in EURO, but while putting the customer in Sales quote the below error is showing. Below two screenshots for your reference.
     
    Please suggest how to resolve the same.
     
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 638 Super User 2024 Season 2 on at
    Currency exchange rate issue
    Hello,
     
    You need to add an exchange rate for GBP because the customer's currency code field is set to GBP.
     
    When you create a sales or purchase document with a currency code on the customer/vendor record, the system will need to look for the exchange rate from the exchange rate table based on the document's date.

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