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MS RMS work order sales summary and tender not tallying

Posted on by Microsoft Employee

Hi All

We have a problem that work order sales summary and tender summary not tallying.

Both showing deffent figures. According to our analysis sales summary is correct but Tender summary is wrong.

Could any one to help me on this issue.

Thanking you

Thomas

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  • Shawn Meade Profile Picture
    Shawn Meade on at
    RE: MS RMS work order sales summary and tender not tallying

    Hello Thomas,

    Each report is made for it's own purpose and you should not try to total one report by adding other reports together as this is not an accurate process of verification.  In regards to the work orders, it will show closed work orders, but it does not show deposits.  

    Best Regards,

    Shawn with Microsoft Retail Support.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS RMS work order sales summary and tender not tallying

    Hi Jeff

    Thank you for your valuable response.  But in Work Order, advance payment should show in tender summary. Am i right. But it is not showing in Tender summary. That is why the defference comming. If i am wrong please give me a answer in detail.  

    Thankyou very much

    Your quick answers appreciated.

    Regards

    Thomas

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: MS RMS work order sales summary and tender not tallying

    The Tender Summary is only looking at Sales transactions, not orders with deposits.

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