Cheques not appearing in Bank Deposits

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Posted on by Community Member

Hi everyone,

Basically I am creating a cash receipt, saving the batch and posting through the sales series. When I'm doing this the cheques are not appearing in the bank deposit however the cheque book is updated and my bank balances. Is there any way to get them to appear in the bank deposits?

Thanks!

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Aaronth on at

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Is this a new installation or have checks posted to bank rec before? Have there been any changes to checkbook setup, receivables setup or posting setup recently?

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Community Member on at

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this just started happening. It had been working fine on the last bank deposit. but for some reason, the process has changed.

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Bill Campbell 12 on at

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Have you changed anything - have you added new modules - have you updated from a prior version? Have you changed how you are recording the Cash Receipt - have you changed selecting Cheque or Cash?

If you could provide more detail on this it will help. The code does not change it self - someone or some event has to have impacted the process.

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Community Member on at

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Hi Bill, the only thing that changed was that we did a version upgrade. I do select cash when dealing with an ETF payment and cheques for cheques.

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Bill Campbell 12 on at

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What version where you running? and now what version are you running?

So the document type that is missing from the Bank Reconciliation is Cheque? The Cash is appearing and you are not selecting the EFT option on the Cash Receipt window.

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