GP settings to Allow Back Orders Via e-connect?

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Posted on by Community Member Microsoft Employee

Hi,

I'm working on an implementation to allow web orders to flow into GP using e-connect.

While testing, our vendor (k-eCommerce) reported the following:

The following error message was received when attempting to sync an order via e-connect.

Sql procedure error codes returned:
Error Number = 4776 Stored Procedure= taSopLineIvcInsert Error Description = Item Options are set to not allow back orders for this item.

The order could not be synchronized because one or more of the products from this order is not configured to accept back orders in your GP.
In order to complete the order, please verify the product back order options in GP.

Our intent would be to allow users to order regardless of the quantity available.

Any help on this issue would be greatly appreciated.

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Community Member Microsoft Employee on at

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RE: GP settings to Allow Back Orders Via e-connect?

Thanks Richard! That did it!
Richard Wheeler 75,730 on at

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RE: GP settings to Allow Back Orders Via e-connect?

The option to allow backorders for this item has not been on this item card in GP. Go to Cards->Inventory->Item Maintenance and pull up the item and then Options and check the box to allow backorders.