Track Email Response Time

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Posted on by keyur7379

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Hello ,

I am using CRM 2016 on premise. I have CRM outlook client. When I track email from crm outlook client it will go to crm. user reply from crm regarding tacked mail. I need first response time between (This two mail) incoming mail and outgoing mail.

Is it possible with configuration ?

If not then give me best of customization.

Thanks,

keyur shah

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Community Member Microsoft Employee on at

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RE: Track Email Response Time

Hi Keyur

Check out Timetoreply.com for a solution to this if you have still not found a way around it.

Thanks,

DevonJ
Community Member Microsoft Employee on at

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RE: Track Email Response Time

Hi Keyur,

If you are looking to track your email response time I would highly recommend

https://timetoreply.com/

Their software tracks as many mailboxes you want with up to date analytics for all variations of email, including incoming and outgoing.

Hope this helps!
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keyur7379 902 on at

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RE: Track Email Response Time

It is possible using configuration.

1 . Create one custom calculated field and two custom fields (Data type = Date & time) in lead.

2. Create workflow(Entity = Email)and update lead (Regarding lead)

3. custom filed 1 == empty && custom filed 1 ==incoming then set = Email Actual End date

4. custom filed 2 == empty && custom filed 2 ==outgoing then set = Email Actual End date

Enter formula in calculated field to find difference between two date fields.

Note : If you want to get working day between two dates then you have write plugin code.

Thanks,

keyur shah.