Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

(0) ShareShare
ReportReport
Posted on by 2

Hello,

I have been working with designers to create a newsletter hosted in dynamics with interchangeable content blocks. 

This would allows us to shape newsletters by moving in various content blocks. 

What we have seemed to have found is that there is a width constraint being applied to the email wrapping the whole thing in a style which is applying a width of 580px. 

Has anyone encountered anything similar? 

Has anyone added html to content blocks and used them to create newsletters?

Can anyone shed a little light on the matter?

Thank you,
Graham

  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

    Hi Graham, 

     

    Can you please confirm if your issue has been resolved after the update? Else, can you please create a support ticket for this issue so that the team can investigate?

     

     

    Guidance on creating ticket: https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

     

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

     

    Thanks,

    Preeti Rana

  • Graham McAdam Profile Picture
    Graham McAdam 2 on at
    RE: Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

    Hello Mark,

    Thanks for your reply. I have updated with the latest version of the app. Keep you posted.

    Thanks,

    Graham

  • Graham McAdam Profile Picture
    Graham McAdam 2 on at
    RE: Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

    Thanks for your reply. We are building completely from Scratch. I have updated the latest version of the app and trying the suggestion above.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

    It sounds like we may operate similarly - we use a master HTML template that we just swap in and out content blocks from. It's not easily editable but gives us more control and confidence in the performance.

    It has a manually imposed 600px container but not seen anything else that would constrain it and we haven't had issues with sizing on delivery.

    Are you building completely from scratch or are you trying to update an existing template? How does the template perform in browser?

  • RE: Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

    Hello,

    I believe we were seeing an issue like this in previous versions of the Marketing Application.

    First I would recommend making sure you are on the latest version of the app by running the FRE.

    Follow this documentation to update the app: docs.microsoft.com/.../re-run-setup

    If you are still seeing the issue and understand HTML, go into the HTML code and confirm you there are no containers setting a fixed width.

    Finally if all of the above fails, I recommend creating a new support case for investigation by CSS.

    Thanks,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,817 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans