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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Width constraint appli...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Width constraint applied to email designed outwith Dynamics. Wrapping whole email to a width of 580px

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Posted on by Graham McAdam 14

Hello,

I have been working with designers to create a newsletter hosted in dynamics with interchangeable content blocks. 

This would allows us to shape newsletters by moving in various content blocks. 

What we have seemed to have found is that there is a width constraint being applied to the email wrapping the whole thing in a style which is applying a width of 580px. 

Has anyone encountered anything similar? 

Has anyone added html to content blocks and used them to create newsletters?

Can anyone shed a little light on the matter?

Thank you,
Graham

I have the same question (0)
  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana on at

    Hi Graham, 

     

    Can you please confirm if your issue has been resolved after the update? Else, can you please create a support ticket for this issue so that the team can investigate?

     

     

    Guidance on creating ticket: https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

     

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

     

    Thanks,

    Preeti Rana

  • Graham McAdam Profile Picture
    Graham McAdam 14 on at

    Hello Mark,

    Thanks for your reply. I have updated with the latest version of the app. Keep you posted.

    Thanks,

    Graham

  • Graham McAdam Profile Picture
    Graham McAdam 14 on at

    Thanks for your reply. We are building completely from Scratch. I have updated the latest version of the app and trying the suggestion above.  

  • Community Member Profile Picture
    Community Member on at

    It sounds like we may operate similarly - we use a master HTML template that we just swap in and out content blocks from. It's not easily editable but gives us more control and confidence in the performance.

    It has a manually imposed 600px container but not seen anything else that would constrain it and we haven't had issues with sizing on delivery.

    Are you building completely from scratch or are you trying to update an existing template? How does the template perform in browser?

  • Mark Biggerstaff Profile Picture
    Mark Biggerstaff on at

    Hello,

    I believe we were seeing an issue like this in previous versions of the Marketing Application.

    First I would recommend making sure you are on the latest version of the app by running the FRE.

    Follow this documentation to update the app: docs.microsoft.com/.../re-run-setup

    If you are still seeing the issue and understand HTML, go into the HTML code and confirm you there are no containers setting a fixed width.

    Finally if all of the above fails, I recommend creating a new support case for investigation by CSS.

    Thanks,

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