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Microsoft Dynamics CRM (Archived)

Learning Paths Sidebar Wont Open

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Posted on by Microsoft Employee

Hi all!

Im currently having an issue where clicking on the learning paths icon doesn't open up the sidebar, nothing happens at all, it doesn't even open up the default Microsoft help.. It does look like its fully enabled as the icon is the question mark in between the box

What i have done so far

Checked to make sure learning path and authoring are enabled in the system settings

Use custom help for customisation entities is disabled

Made sure i am in the learning paths authoring 365 group

Tried in multiple browsers chrome, edge and IE still the same issue

It does work fine on a separate dynamics trial instance i created.

Any help appreciated thanks in advanced

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Learning Paths Sidebar Wont Open

    Solved this!, It turns out the user role i was given, had not been synced into learning paths to be given permission to see the sidebars.

    Was resolved by logging in as a system admin and changing the sidebar to all roles

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