Supply chain | Supply Chain Management, Commerce

Transfer Order Cancellation

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Posted on by Brian2023

Transfer Order Cancellation that became available back in 2020 was working as described in the MS process if all requirements were met , now that i go back to it I see the cancel button is Greyed out ,

The order is is shipped status and nothing has been received but the cancel button is no longer available , has MS disabled this function .

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The.Clem 51 on at

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Transfer Order Cancellation

I am having the same issue.

Our Warehouse team set up a TO from our WMS warehouse ("A") to a 3PL non-WMS warehouse ("B") and shipped everything in system.

Now they've re-routed the truck to go to our secondary facility ("C", WMS). We wanted to Cancel the TO, and create a new TO from A to C to show correct traceability of the goods etc.

Since the Load is already marked as "Shipped" we cannot reduce the picking quantities.

Since the Load is Shipped, we can't affect the Shipment, nor the Transfer Order either.

"Cancel" button is greyed out on the "Transfer Order History"

Since this was an urgent situation I convinced my team to

"receive" the TO from A->B

TJ from B->A to reverse it (onto the correct LPs)

create a second TO from A->C to correctly ship the stock

WH team needs to go through Shipping process again.

attach a Memo to the TOs and TJ that didn't really happen so that Quality will not have audit problems.

This is far from ideal.

I have two questions:

What are the requirements for the "Cancel" button to be usable on the Transfer Order History?

Is there a more efficient solution than what I had the team do?

Thanks!

-Clem
nunomaia 18 Moderator on at

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RE: Transfer Order Cancellation

Do you have Warehouse Work Lines associated with that transfer ? isn't enabled if transfer is linked to a warehouse work
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Mohit Rampal 12,563 Moderator on at

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RE: Transfer Order Cancellation

Hi Brian, I don't think Microsoft has disabled this functionality. If you can't pinpoint to root cause, probably ask your developer to debug which condition/logic is not met.
Laurens vd Tang 3,061 Super User 2025 Season 1 on at

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RE: Transfer Order Cancellation

Hi Brian,

Do you want to know how to cancel a transfer order?

Regards,

Laurens