The correct way to post a credit card refund to AR

Posted on by Community Member Microsoft Employee

Hello. I would like to know how to post a customer's credit card refund to their AR account. Currently we are posting them as Debit Memos and offsetting our cash account. The problem with this is that the Debit Memo isn't showing up on the Cash Account in the Bank Reconciliation module. I wonder if we should be posting these another way? We just recently started using the Bank Reconciliation module so this wasn't an issue before.

Thanks,

Cathleen