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Microsoft Dynamics CRM (Archived)

Activity Forms opened from ribbon opens in new window for some users and in the same window for others

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Posted on by Community Member Microsoft Employee

On our Account form, we have buttons in the ribbon for creating related activities (email, task, phonecalls etc). In ribbon workbench these buttons have Commands that call Mscrm.RibbonActions.addActivityOnForm with the parameter for the activity type. 

For some users, when they click these buttons, the forms opens in the same window as they are currently in, while for others a new window opens. We would like to have them all open in new a window for all users.

Im struggling to understand what might be causing this to work differently for different users - the same browser/browser verison is being used and the users have the same privileges.

Any idea what I can do to fix this, or what might cause it?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activity Forms opened from ribbon opens in new window for some users and in the same window for others

    Thanks, but we have the same Chrome version with the same settings. We also use IE, and its the same thing there, except users are on different versions

  • Eccountable Profile Picture
    Eccountable 613 on at
    RE: Activity Forms opened from ribbon opens in new window for some users and in the same window for others

    Browsers can be configured to behave differently. For example, in Firefox, you have these configurations:

    support.mozilla.org/.../1199017

    and in Chrome there could be an extension like "Tabs to the front!" that could change the behavior of the browser.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activity Forms opened from ribbon opens in new window for some users and in the same window for others

    This doesnt seem to influence if the form is opened in the same window or in a new. It also seems that for some users it is random whether it opens in a new window or not. im still clueless as to why this is happening

  • Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: Activity Forms opened from ribbon opens in new window for some users and in the same window for others

    How are the users getting to the Account record?

    I am assuming that some of them are opening up the Account in a new window and some are navigating within the first browser itself. (www.yourCRM.dynamics.crm.com)

    Please try these 2 ways and note any behavior changes.

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