How to stop outlook contacts from syncing up to CRM and to phone

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Posted on by USA80

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I have CRM 2016 on prem, and it seems like contacts in outlook are being automatically created in CRM and they are getting synced over to the users phone. Is there a setting to turn this off?

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USA80 2,645 on at

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RE: How to stop outlook contacts from syncing up to CRM and to phone

Would this stop apt and tasks from syncing then as well?
Rajesh Chungath 465 on at

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RE: How to stop outlook contacts from syncing up to CRM and to phone

Open CRM outlook app setting and off two way sync between CRM and Outlook contact.
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LuHao 40,872 on at

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RE: How to stop outlook contacts from syncing up to CRM and to phone

Hi USA80,

You could go to Settings > Email Configuration Settings.

choose 'None' under the 'Appointments, Contacts and Tasks' options like below screenshot:

Please note that in addition to Contacts, Appointments and Tasks will also not automatically sync with Outlook.

Hope this helps.

Best Regards,

Lu Hao
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gdas 50,085 on at

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RE: How to stop outlook contacts from syncing up to CRM and to phone

Hi,

Please have a look below reference, it's opposite but might be you will get some clue -

www.powerobjects.com/.../stop-automatic-crm-to-outlook-syncing-contacts