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Customer Service Copilot

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Posted on by Neeraj.Sharma

1,587

Hello All

I have enabled copilot for Customer service.

but on custome agnet app in getting statement

"our admin is getting Copilot set up. Come back later." for long so not able to ask questions and draft email.

any help on this ?

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Rushil Vora Microsoft Employee on at

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Hi Neeraj - thanks for the question! It can take up to 24 hours after you enable the Copilot features from the Customer Service admin center before the knowledge articles are pre-processed and made available to Copilot. Please do check in again if it has not yet been 24 hours since opt in.

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Sayen Zhang Microsoft Employee on at

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Hi partner,

Please confirm if you meet these requirements when enable Copilot feature.

Copilot feature is a preview feature, have you enabled it in test and development environments?

Best Regards,

Sayen Zhang

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Neeraj.Sharma 1,587 on at

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Yes . conditions met .

I am able to use Copilot features like questions and email in Customer service hub from last 2 days . But Copilot options are not available to me in Customer service workspace for chat etc.

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Neeraj.Sharma 1,587 on at

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I am able to use Copilot features like questions and email in Customer service hub from last 2 days . But Copilot options are not available to me in Customer service workspace for chat etc.

please refer link

learn.microsoft.com/.../use-copilot-features

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Neeraj.Sharma 1,587 on at

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Problem sorted after lot of research

https://www.youtube.com/watch?v=UfnoXILzc9A

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Community member 2 on at

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Hi ，Dude. I got the same issue when I try to use the copilot in service.Your admin is getting Copilot set up. Come back later. referred to your video ,stiil shows the problem....

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SumitChavan 23 on at

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HI, I tried going through the video but could not find any resolution in it. Could you please share the solution?

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