Skip to main content

Notifications

Announcements

No record found.

Customer Service forum
Suggested answer

Customer Service Copilot

Posted on by 1,579

Hello All

I have enabled copilot for Customer service.

but on custome agnet app in getting statement 

"our admin is getting Copilot set up. Come back later." for long so not able to ask questions and draft email.

any help on this ?

Categories:
  • Customer Service Copilot
    Hi ,Dude. I got the same issue when I try to use the copilot in service.Your admin is getting Copilot set up. Come back later.    referred to your video ,stiil shows the problem....
  • Suggested answer
    Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,579 on at
    RE: Customer Service Copilot

    Problem sorted after lot of research

    https://www.youtube.com/watch?v=UfnoXILzc9A

  • Suggested answer
    Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,579 on at
    RE: Customer Service Copilot

    I am able to use Copilot features like questions and email in Customer service hub from last 2 days . But Copilot options are not available to me in Customer service workspace for chat etc.

    please refer link 

    learn.microsoft.com/.../use-copilot-features

  • Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,579 on at
    RE: Customer Service Copilot

    Yes . conditions met .

    I am able to use Copilot features like questions and email in Customer service hub from last 2 days . But Copilot options are not available to me in Customer service workspace for chat etc.

  • Sayen Zhang Profile Picture
    Sayen Zhang on at
    RE: Customer Service Copilot

    Hi partner,

    Please confirm if you meet these requirements when enable Copilot feature.

    Copilot feature is a preview feature, have you enabled it in test and development environments?

    Best Regards,

    Sayen Zhang

  • Rushil Vora Profile Picture
    Rushil Vora on at
    RE: Customer Service Copilot

    Hi Neeraj - thanks for the question! It can take up to 24 hours after you enable the Copilot features from the Customer Service admin center before the knowledge articles are pre-processed and made available to Copilot. Please do check in again if it has not yet been 24 hours since opt in.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,995 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,610 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans