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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Appointments, Contacts...
Microsoft Dynamics CRM (Archived)

Appointments, Contacts and Task Synch shows error

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Posted on by Community Member Microsoft Employee

Any idea how to debug it?

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  • Verified answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at
    RE: Appointments, Contacts and Task Synch shows error

    Hi,

    It is indicating that, user doesn't have read access of email server profile.

    Please provide access of the same and check

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    Regards,

    Rutul

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Appointments, Contacts and Task Synch shows error

    I had to enable the alerts for them to appear.  The error that I see in the alerts is

    Appointments, contacts, and tasks can't be synchronized for the mailbox because the mailbox user doesn't have sufficient permissions on this mailbox.

    Exception : Unhandled Exception: Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to update the sync state : Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Principal user is missing prvReadEmailServerProfile privilege Detail:  <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>   <ErrorCode>-2147220960</ErrorCode>   <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />   <Message>Principal user is missing prvReadEmailServerProfile privilege </Message>   <Timestamp>2016-10-18T14:56:35.0291813Z</Timestamp>   <InnerFault>     <ErrorCod...

  • Suggested answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at
    RE: Appointments, Contacts and Task Synch shows error

    Alerts are automatic once test run completed.

    Open your mail box and select alerts at left side

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Appointments, Contacts and Task Synch shows error

    Hi, I don't see anything in the alerts. How do I enable the alerts?

  • Suggested answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at
    RE: Appointments, Contacts and Task Synch shows error

    Check the alerts shown in mailbox. There you will get some details of failure

    Regards,

    Rutul

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