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We are operating Microsoft Dynamics RMS 2.0.0155 on Windows XP Pro.
A couple years ago, our old Zebra LP2824 started giving us some problems, but was still functioning. We decided to spend the couple hundred dollars to replace it. Unfortunately, what I bought was an LP2824 PLUS, not realizing that there would be complications. Turns out you cannot simply unplug the LP2824 and plus in the PLUS model and have it work.
I spoke to Zebra, and they believe it is a problem with the software (Dynamics) not communicating with the printer. I have the print driver software installed, selected "Generic Text Printer" as it used to be before, and while the printer light is green, the best I can get it to do when I try to print labels is have the printer light blink at me once. The print cue does empty, but I cannot get anything to print. We do use 1"x1.25" labels, if it means anything.
Help again!
Happy New Year!
P.S. Calling me at my store and TALKING me though this would be infinitely appreciated!
Rob Placer - Owner
Family Fun Hobbies
609-838-2049
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I have the same question (0)Hello Rob,
You are in USA I believe.
Happy New Year to you.
On RMS Manager - Database - Registers - Register List - select the cashiers that use this printer.
On properties select the printer that you are using now for labels. Find the exact name of the new printer and replace this with old. It worked for me not the same printer but I changed a few different ones this way.
TheNeos, Australia
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