Announcements
With Dynamics 2016 our group of franchisees creates appointments in CRM and use Dynamics for Outlook to sync with Outlook and then a third party app to sync with our Google calendars. A bit MacGyverish but it works.
I am running into problems replicating the setup for Dynamics 365 and have questions:
1. I understand Dynamics 365 for Outlook is being deprecated in favor of the App. But it appears that the App does not enable calendar sync with IMAP folders. Am I right to assume I need to use Dynamics 365 for Outlook?
2. If Dynamics 365 for Outlook is the way to go, when running the configuration wizard I get an error message "There is a problem communicating with the MS Dynamics 365 server. The server might be unavailable". Notes:
- Our MS and D365 logins are in the format fred@ordSoCal.com and our Gmail accounts are in the format fred@org.com
- I have successfully set up and tested server-side sync for sending and receiving emails
- we work from home offices and there is no complex network/firewall. Outlook connection to Dynamics 2016 works swimmingly (uninstalled now on my test computer)
- the log below indicates an invalid configuration file. I have deinstalled, removed the referenced directory, and reinstalled the latest version of Dynamics 365 for Outlook.
My question here is this: is there simply a problem with the configuration file that I need to hunt down (suggestions welcome!) or am I approaching this all wrong given our set-up?
Thanks in advance,
Sian
11:47:04| Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 3/30/2022 11:47:04 AM ===
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
11:47:04| Info| Client Configuration Wizard Version : 9.0.0002.0426
11:47:04| Info| Client Configuration Wizard LanguageID : 1033
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:47:04| Info| Query all rows in profile table
11:47:04| Info| Outlook is initialized
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:47:04| Info| Client Configuration Wizard Running Mode : ReducedUI
11:47:04|Warning| Client configuration failed with the exception : Cannot start the Microsoft Dynamics 365 for Outlook Configuration Wizard because the configuration file C:\Program Files\Microsoft Dynamics CRM\Default_Client_Config.xml is not valid. Contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.CommandLineArgs.ParseConfigFile(String configFileName, Deployments& deployments)
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment_ReducedUI()
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Run(Boolean runInsideOutlook)
11:47:04| Info| Configuration file Type : OnPremise.
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
11:47:04| Info| Logon mapi store
11:47:04| Info| Logon admin service
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:47:04| Info| Query all rows in msg service table
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:47:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:47:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:47:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
11:47:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:47:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:47:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
11:47:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
11:47:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
11:47:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
11:47:08| Info| Current UTC date/time from windows time server on the internet: 03/30/2022 18:47:09
11:47:08| Info| Client UTC Date/Time: 03/30/2022 18:47:08
11:47:08| Info| Difference (in minutes) between client time and actual time: 0.025470025
11:47:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
11:47:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
11:47:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
11:47:44| Info| Fill organization comboBox with server information.
11:47:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click
11:47:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click
11:47:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics
11:47:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer)
11:47:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal
11:47:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal
11:47:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal
11:47:45| Info| Client Compatibility result: -2147203823
11:47:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal
11:47:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer)
11:47:45| Error| Exception : Server was unable to process request. at Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics()
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider)
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__4_3(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
11:47:45| Error| Dynamic Help Link: go.microsoft.com/.../ at Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics()
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider)
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__4_3(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)&orgType=CRM Online
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