News and Announcements icon

Dynamics 365 CommunityForums Small and medium business | Business Central, N... Can't Install App on P...

Small and medium business | Business Central, N...

Suggested answer

Can't Install App on Production - works fine on Sandbox

(0) Share

Report

Report

Posted on by Community member

Hi I'm able to install the Jet Analytics App from appsource in my sandbox environment for BC, but not in production. There is no error message, only a job ID provided in the failure notification. The products support and service teams are not familiar with this issue and were unable to provide any guidnace. How would I troubleshoot this?

Thanks,

U

Categories:

Dynamics 365 Business Central

Dynamics 365 Business Central

All responses Img

All responses (2)

Answers Img

Answers (0)

Suggested answer

YUN ZHU 74,115 Super User 2024 Season 2 on at

Like (0)

Report

Can't Install App on Production - works fine on Sandbox

Hi, I tried Jet Analytics and it seems to work fine.

Is the production environment region different from other Sandboxes?
Suggested answer

Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

Like (0)

Report

Can't Install App on Production - works fine on Sandbox

When you are talking about the support and service team is that the support and service team at app publisher?

Because they are the once that should be able to assist you here.

Can you link to the app you try to install?

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2

Martin Dráb 230,445 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans