Case resolution - what's the name of the "resolution" field?

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Posted on by Alan Smith

I'm seemingly unable to find the case-related field I'm looking for. When a case is resolved in CRM 2013 (online), you choose a resolution type and then also see a required text field entitled "resolution". I'd like to display that "resolution" field in a view, but can't figure out what field that information goes into. Any help is appreciated.

Thanks!

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Mahadeo Matre 17,021 on at

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RE: Case resolution - what's the name of the "resolution" field?

You cannot add case resolution details in View.. but you can create SSRS report with required attributes from Case resolution.

As you are using online CRM, you need to create SSRS report using FetchXML

Here are some details on how to create SSRS report using fetchXML

social.technet.microsoft.com/.../10234.microsoft-dynamics-crm-2011-develop-fetch-xml-based-ssrs-reports-in-visual-studio-2008.aspx

garethtuckercrm.com/.../fetch-xml-reports-for-crm-2011-online

Hope this will help..

Thanks

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