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I have a workflow which clears the "worked on by" user of a case upon reactivating the case. The problem is the workflow runs after a workflow which changes the case status and therefore the criteria of my "Case - Remove Worked on By" workflow are no longer met. How can I ensure the workflow "Case - Remove Worked on By" occurs before the Case Status workflow?
Thoughts appreciated,
Cheers Olly
You can author XAML-based workflows in Visual Studio, and that environment is flexible enough to perform the task you require. However, it may take some developer skills to achieve, and the Workflow feature is intended more for power users, than developers.
I don't have access to VS. Is there nothing that can be done within D365 without custom code or writing xml?
Hi Oliver Acheson,
Make sure that the "Case - Remove Worked on By" workflow is a synchronous real-time workflow. Read my blog post to learn how to configure this.
Hello Oliver,
Yes, as Adrian Begovich told, you can do it by using it synchronous, or depending of the workflows logic, use child workflows.
Best regards
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