Transfer order with Status Deducted (WHS)

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Dears,

I faced an issue in Transfer Order that I couldn't post the ship transfer because this button is not activated and the status of the inventory transaction is deducted as mentioned in the below pics.

5504.TRANS1.png 0676.TO.png

Be known that we are using Warehouse Management and this issue started after this transfer order has picked and in the Post Shipment Step the AX Give the below Error.

0216.ERROR.png

I have Change the status of the Closed Work Orders from the AOT to Open then Change the Status to Cancelled from the Work Form in the AX, So the Status of the Load became Posted and I have removed it also to remove any picked quantity and release the Load again but unfortunately the AX See that there's an existed Load for this transfer Order as mentioned in the below Pic.

7558.Error2.png

All what I need is to remove this transfer order or Finish the Post Shipment.

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tabarret on at

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Hello Ahmed,

It might be best to open a support ticket so we (MSFT) can help with data fixing. But let's take a look. The Transfer order shipment Inventory transactions (InventTrans) are Deducted, and a Physical date was posted, which indicates to me that this was Shipped in the system.

Is the InventTrans status correct? If not, have you tried running a Consistency check for Inventory transactions and On hand to see if it is corrected?

"All transfer lines for transfer order have already been released to the warehouse." - can you check the status on the Transfer order lines? QtyRemainShipped

What is the current status of the Tranfser order?

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Hello Taylor,

I'm Really appreciate your support, For your questions:-

1- I have already run the Consistency check for this Item.

2- The QtyRemainShipped is 588 as the total quantities.

3- the Current Status is Created.

I have tried to reproduce this error again but I couldn't , also I have added new Lines for the transfer order or add quantities to the this line incase it will fixing that but the same issue is still exist

This issue is also effect our year end closing specially when we run or Calculate the Cost for this item on this warehouse because the inventory method for calculate this item is STD Cost and the AX see that there's an open transaction.

I have an explanation for that but I don't know if it's logic or not, When the user finished the picking by the Handheld (WHS) and in the Post ship transfer order step the System is went down in that time and may be the AX can't roll back for this transaction, Is this right or not and if yes how we can solve it.

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tabarret on at

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Hi Ahmed - it sounds like we might need to do some data fixing. Can you open a support case so we can take a closer look at the data?

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