Revenue Recognition interrupted

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Posted on by Beth Riley

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I'm trying to assist a customer recover from a system interruption while running the Revenue Recognition process.

WHILE WE WERE IN THE MIDDLE OF PROCESSING REVENUE RECOGNITION OUR SERVER CRASHED. NOW, WHEN WE LOOK IN THERE THE REVENUE IS NOT THERE FROM THE CONTRACTS FOR THE MONTH OF OCTOBER BUT THE REVENUE RECOGNITION WINDOW DOESN'T SHOW ANYTHING FROM OCTOBER AVAILABLE TO PROCESS. WE NEED TO CLEAN THIS UP.

What are the recommended steps to recover from this?

Thanks,
Beth

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