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Suggested answer

unable to create Salees Ordeer Packing slip

Posted on by 95

Dear  All

I am unable to create packing Slip for a particular Sales Order, All Packing Slip options are disabled. 

Find Below screenshot for your referenceScreenshot-2020_2D00_12_2D00_20-152744.png

  • Suggested answer
    DynamicsAXAbdu Profile Picture
    DynamicsAXAbdu 205 on at
    RE: unable to create Salees Ordeer Packing slip

    This is customization then. Please ask your developer to debug and check.

  • Abdulaziz Albloshi Profile Picture
    Abdulaziz Albloshi 365 on at
    RE: unable to create Salees Ordeer Packing slip

    are you using quarntine or quality orders?

    If nothing works, try restart AX services, and check for any customization in this area.

    Moreover, you can check with some technical person to look at the code to diagnose further.

  • thegallery2020 Profile Picture
    thegallery2020 95 on at
    RE: unable to create Salees Ordeer Packing slip

    Dear Abdual Aziz

    the confirmation button is also disabled

  • Abdulaziz Albloshi Profile Picture
    Abdulaziz Albloshi 365 on at
    RE: unable to create Salees Ordeer Packing slip

    It seems like the something in the Sales order is changed and require re-confirmation. Could you please check if the confim button is enabled on first tab.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: unable to create Salees Ordeer Packing slip

    Hi Waseem,

    In this case it might be a good idea contacting a developer who could help you debugging this issue.

    It might be a system modification that is responsible for this especially if your colleagues experience the same issue.

    Best regards,

    Ludwig

  • thegallery2020 Profile Picture
    thegallery2020 95 on at
    RE: unable to create Salees Ordeer Packing slip

    please note that this SALES ORDER Is not on hold and Ludwig i also checked with my login and others

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: unable to create Salees Ordeer Packing slip

    Hi Waseem,

    Can a colleague of yours create and post the packing slip?

    Wonder if this is a user rights issue.

    Best regards,

    Ludwig

  • Suggested answer
    DynamicsAXAbdu Profile Picture
    DynamicsAXAbdu 205 on at
    RE: unable to create Salees Ordeer Packing slip

    Can you please also confirm if - this sales order is on hold?

    Sales and marketing/Common/Sales orders/Open sales orders for customers on hold

    and also check

    https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/240210/picking-list-and-packing-list-registration---buttons-disable/661767

  • thegallery2020 Profile Picture
    thegallery2020 95 on at
    RE: unable to create Salees Ordeer Packing slip

    its all ready set to NO

  • Suggested answer
    DynamicsAXAbdu Profile Picture
    DynamicsAXAbdu 205 on at
    RE: unable to create Salees Ordeer Packing slip

    Hi, Please check if the customer is 'Invoicing and Delivery on hold'.

    Customer > Invoicing and delivery on hold. Change the field value to 'None'.

    pastedimage1608541786108v1.png

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