RE: future correspondence are automatically tracked by dynamics outlook plugin?
Thank you very much for the responses. However, I feel the MS documentation is not clear, eg on this page docs.microsoft.com/.../email-message-filtering-correlation,
Email messages from Leads, Contacts, and Accounts: Only email messages sent which resolve to a lead, contact, or account row in Dynamics 365 is saved as activities.
Email messages from records that are email enabled: Email messages are tracked from any row that resolves to an email address in Dynamics 365, including custom tables.
what does "resolve" means? any concrete example?
ideally, we expect these two scenarios:
1, i received an Email A, I tracked this Email A. Then i expected all emails related to this, including the one (B) I reply to A and send out, and the future replied ones (Cs) from the recipients, are tracked automatically. Currently, B not tracked; Cs are.
2, I created an Email D, I tracked it. Then I sent out, and expected as #1. i believe the replied ones Es, will be tracked (I did not test this case yet).
possible to automatically track B?
thanks,
Guangming