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Automatic email to queue owner in case of new queue items?

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Posted on by MarkusG365

47

Hi D365 Community,

We are working with queues - so far so good.

Is there a chance to send an automatic email to the queue owner, when a new item has been added to the queue?

Thank you for your support!

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MarkusG365 47 on at

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RE: Automatic email to queue owner in case of new queue items?

Hi Leah,

wow, perfect! Thank you for your help; this solved the question!

Best regards

Markus
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Leah Ju Microsoft Employee on at

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RE: Automatic email to queue owner in case of new queue items?

Hi MarkusG365,

The queue and queue item have 1:N relationship, when a new item has been added to the queue, the queue lookup field on the queue item can be populated automatically.

So you can create one workflow to send email to queue owner automatically:

--Go to Settings > process:

--Trigger: create or queue lookup field change.

--Send email:

--Save and Active the workflow.

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