web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Automatic email to queue owner in case of new queue items?

(0) ShareShare
ReportReport
Posted on by 84

Hi D365 Community,

We are working with queues - so far so good. 

Is there a chance to send an automatic email to the queue owner, when a new item has been added to the queue?

Thank you for your support!

I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi MarkusG365,

    The queue and queue item have 1:N relationship, when a new item has been added to the queue, the queue lookup field on the queue item can be populated automatically.

    So you can create one workflow to send email to queue owner automatically:

    --Go to Settings > process:

    pastedimage1682475892785v1.png 

    --Trigger: create or queue lookup field change.

    pastedimage1682476015508v3.png

    pastedimage1682475983114v2.png

    --Send email:

    pastedimage1682476183815v4.png

    pastedimage1682476277925v5.png

    --Save and Active the workflow.

  • Suggested answer
    MarkusG365 Profile Picture
    84 on at

    Hi Leah,

    wow, perfect! Thank you for your help; this solved the question!

    Best regards

    Markus

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 101

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 79 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans