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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Automatic email to que...
Customer experience | Sales, Customer Insights,...
Answered

Automatic email to queue owner in case of new queue items?

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Posted on by MarkusG365 84

Hi D365 Community,

We are working with queues - so far so good. 

Is there a chance to send an automatic email to the queue owner, when a new item has been added to the queue?

Thank you for your support!

I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi MarkusG365,

    The queue and queue item have 1:N relationship, when a new item has been added to the queue, the queue lookup field on the queue item can be populated automatically.

    So you can create one workflow to send email to queue owner automatically:

    --Go to Settings > process:

    pastedimage1682475892785v1.png 

    --Trigger: create or queue lookup field change.

    pastedimage1682476015508v3.png

    pastedimage1682475983114v2.png

    --Send email:

    pastedimage1682476183815v4.png

    pastedimage1682476277925v5.png

    --Save and Active the workflow.

  • Suggested answer
    MarkusG365 Profile Picture
    MarkusG365 84 on at

    Hi Leah,

    wow, perfect! Thank you for your help; this solved the question!

    Best regards

    Markus

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