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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to update from 8.0...
Customer experience | Sales, Customer Insights,...
Answered

How to update from 8.0 to 8.2

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Posted on by Community Member
Hi, I have a customer whom I installed and configured CRM 2016 8.0.0.1088 and tried to apply the update CRM2016-Server-KB4541723-ENU-Amd64. During the install I received the following error.
Dynamics 365 Update action microsoft.crm.setup.common.update.dbremoveaction failed. database having version 8.2.17.16 is not supported for upgraded
Now, in my deployment manager, I have both the CRM Server and SQL Server at 8.0.0000.1088 but the Org is at 8.2.17.16 (which is what I wanted).
How should I proceed? It seems as though I am missing a step?
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  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Try following:

    1. Delete Organization from Deployment Manager (leave DB on the SQL Server though).

    2. Install that update.

    3. Once update is completed import the organization using Deployment Manager.

  • Community Member Profile Picture
    Community Member on at

    Thanks, you nailed it. 

  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    If my reply resolved your issue you can close the thread clicking "Yes" under question "Did this answer your question?" at the top of my reply.

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