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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Microsoft Dynamics 365...
Service | Customer Service, Contact Center, Fie...
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Microsoft Dynamics 365 for Smart Cities/ Government Sector-India

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Posted on by Dhan Raj Bansal 679
Hi,
Greetings of the day. 
Recently I have seen videos of Microsoft Dynamics 365 for Field Service. Is that an add-on on top of Microsoft Dynamics 365 (Higher version of Ax)? Does this product have other modules of ERP, like Financial Management, Sales, Purchase, Project Management, Manufacturing also?
Is there any other offering from Microsoft for Smart Cities/ Government sector? Anything for Indian Smart Cities in localised version/ app?
Kindly suggest, thanks in advance.
I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Dhan,

    Microsoft Dynamics 365 for Field Service is a CRM module and has nothing to do with ERP and AX.

  • Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    To add to Lu's comment, Field Service is a module of D365 Customer Engagement and it has a (growing) number of integration points with D365 Supply Chain: https://docs.microsoft.com/en-us/dynamics365/field-service/supply-chain-field-service-integration

  • Suggested answer
    protc Profile Picture
    protc Microsoft Employee on at

    Hi Dhan Raj,

    Than you for your query.

    The Microsoft Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues.

    For more information on this D365 Offering, please check the article below,

    docs.microsoft.com/.../user-guide

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