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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / VOC is down - I get &q...
Microsoft Dynamics CRM (Archived)

VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

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Posted on by wikap.dk 456

PLease fix it asap!

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  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

    UPDATE:

    This morning my surveys loads again. In the VOC log tables, errors seems to have stopped around 19:56 yesterday, so down a little more than 30 hours. CRM health log is still green in portal. The support case I have created has told me nothing yet.

  • Carlos Javier Moreira Profile Picture
    Carlos Javier Moreira on at
    RE: VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

    The problem is solved. Thank you.

  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

    I created support case at around 15 (116112193126387).

    Here is more info --- the Setting/VOC log seems to start throwing errors when pulling surveyresponses yesterday 20-11-2016 15:36.

    I have 4 customers using VOC in production environment, and this has been down for more than 30 hours now (bus as usual the system status in portal.office.com is green in the CRM area)!

    PLEASE FIX - don't make supporter call more, but fix it!


    Location: System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
    at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
    at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
    at System.Convert.FromBase64String(String s)
    at Microsoft.Crm.Surveys.Common.Logic.CompressionHelper.DecompressString(String compressedText)
    at Microsoft.Crm.Surveys.Plugins.ResponseRetrieverPlugin.ProcessResponses(String result, Int64& remaining, VocPluginContext vocPluginContext, Int32& errorCount)
    at Microsoft.Crm.Surveys.Plugins.ResponseRetrieverPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
    at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
    at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
    at System.Convert.FromBase64String(String s)
    at Microsoft.Crm.Surveys.Common.Logic.CompressionHelper.DecompressString(String compressedText)
    at Microsoft.Crm.Surveys.Plugins.ResponseRetrieverPlugin.ProcessResponses(String result, Int64& remaining, VocPluginContext vocPluginContext, Int32& errorCount)
    at Microsoft.Crm.Surveys.Plugins.ResponseRetrieverPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
  • Carlos Javier Moreira Profile Picture
    Carlos Javier Moreira on at
    RE: VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

    Same problem here.

    I need VoC to show it in a customers meeting and i see this can be a disaster for me.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: VOC is down - I get "Bad request" on all my customers using VOC (when clicking an existing survey link)

    Same problem here. Any feedback yet?

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