Can you try changing the user that runs the nav service and try another one, then restart the service again.
Is the error mentioned coming from the nav service?
"Message (PrincipalOperationException): Please look in TransientTelemetry for further details.
Refreshing User Groups failed with ContextType: Domain.
Exception: PrincipalOperationException"
Is there any error message? You can check the event viewer.
You can also try reinstalling the client on the server side.
In addition, to refresh the data, you only need to use F5, there is no need to refresh the web page.
Hope this can give you some hints.
Thanks.
ZHU
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