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Service | Customer Service, Contact Center, Fie...
Answered

Field Service Mobile App settings update via Intune policy

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Posted on by 149

Hi,

I am trying to update a setting of Field Service Mobile App via Intune policy and I have the following questions:

  1. Is it really possible to update a setting of Field Service Mobile App via Intune policy? If so,
  2. Can you please guide me how to update it via a policy? I am not sure what to enter in the below settings. I would like to update the Photo Resolution to a specific value other than default.
    1. pastedimage1675318489912v1.png

Please feel free to let me know if I am doing it incorrectly or if there's other way to do this.

Thanks!

Cheers,

Marvin

I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Marvin,

    Intune is a separate Microsoft product that is not included with Field Service, you can ask related questions on the following link:

    https://learn.microsoft.com/en-us/answers/tags/415/intune 

    But it seems that Intune can't achieve your goal based on the Microsoft documentation:

    pastedimage1675413605883v1.png

    Maybe you can refer to the following thread:

        

  • CarstenB Profile Picture
    5 on at

    Hi Leah,

    I have the exact same question as Marvin, and - sorry - no, this does not answer the initial question. The Dynamics product team provides the iOS app, this has nothing to do with Intune. When programming the app, developers can offer configuration keys specific to their app so that platforms like Intune can put values here to pre-configure the app. In real life, an end user won't have to struggle with a cryptic address that she/he has to copy/paste into a field that only shows up when you open the advanced options. Therefore, administrators want to set the url value centrally.

    So, if there are keys that can be filled out? Due to the lack of any documentation on this (at least I couldn't find any clue), the question is how the keys are named so that we can fill our path to the on-premises BC.

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