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Getting the error "Error after target entity update from submission." in the RTM form submission.

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Posted on by 46
Hello Everyone
 
Since three days we have been experiencing the following error in one form: /Error after target entity update from submission/. The form can als not be resubmitted, the error still remains. 
 
Has anyone a solution to this? Thanks! 
  • Suggested answer
    RvdW1990 Profile Picture
    RvdW1990 130 on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    Hi,

    See this great solution from Jake Chen :)
     
     
    Kind regards,
    Renée
  • jaa Profile Picture
    jaa 46 on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    Hi! Thanks for the inputs. Unfortunately, the business rules are not the cause of the problem. What is also very weird, some form submission go trough without any problem and then all of a sudden, the error recurs again. Does someone know if this error has been documented by Microsoft?
  • Suggested answer
    meganvwalker Profile Picture
    meganvwalker 1,784 on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    I would suggest looking to see if there are any business rules running on the Lead or Contact table that are making fields required. If there are, it could be that when a form submission occurs and the process runs to create a new record, there is something about that form submission that is triggering the rule to fire. For example, if the Postcode field contains data, make the City field required. If you have the Postcode field on the form, but not the City field, this would cause the business rule to run. When this happens, the process to create the new Lead or Contact record fails, which is why you are seeing your error. 
     
    So check that first and see if that could be the culprit. 
  • jaa Profile Picture
    jaa 46 on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    We changed the phone number to a text field in order to avoid this issue. Also the error is not the consent which failed, but the linked entity. We did have the consent failing as well, but at least there the contact entity was generated and linked. In this case the form has no linked contact. 
  • UmbJo Profile Picture
    UmbJo 22 on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    We are getting this error too.
    It is not email validation, and I cannot see anything wrong with the form submission data.
  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    Getting the error "Error after target entity update from submission." in the RTM form submission.
    Hello,
     
    This may be caused by a wrong phone number format being submitted. The validation of all 'phone number' type fields is set to 'Phone number' by default, which enforces a strict international phone number format starting with the '+' sign. If you disable this validation in the form editor, the Contact Point Creation for that specific phone number in the Consent model can fail. That may trigger this error message.
     
    Petr

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