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Numerous number of opens from Marketing email Insights

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Posted on by Chris1968

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Hi,

I'm seeing from the Insights tab, Interactions option, that an email has been opened by a single user 8 times in the space of 10 mins with 4 being opened at the same time??

Does anyone else get this?

Have raised a ticket with Microsoft but they are unable to provide much information and just want to monitor the situation??

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Chris1968 223 on at

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Numerous number of opens from Marketing email Insights

Hi Haig Liu,

Thank you for your reply.

I was thinking that a mailbox could potentially have been a reason why so many opens are registered, but then thought the email is address to the individual email not a group e-mail address??
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Haig Liu Microsoft Employee on at

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Numerous number of opens from Marketing email Insights

Hi Chris1968,

The timeline will faithfully feed all actions and marketing insights cannot be modified.

So this is a real thing that happened, and the user submitted multiple open requests;

it's also possible that the inbox is a shared mailbox and multiple members of the mailbox opened the email together.

Thanks,

Haig Liu

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