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Numerous number of opens from Marketing email Insights

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Posted on by 229
Hi,

I'm seeing from the Insights tab, Interactions option, that an email has been opened by a single user 8 times in the space of 10 mins with 4 being opened at the same time??




Does anyone else get this?

Have raised a ticket with Microsoft but they are unable to provide much information and just want to monitor the situation??




 
  • Chris1968 Profile Picture
    Chris1968 229 on at
    Numerous number of opens from Marketing email Insights
    Hi Haig Liu,

    Thank you for your reply.

    I was thinking that a mailbox could potentially have been a reason why so many opens are registered, but then thought the email is address to the individual email not a group e-mail address??

     
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Numerous number of opens from Marketing email Insights
    Hi Chris1968,
     
    The timeline will faithfully feed all actions and marketing insights cannot be modified.
    So this is a real thing that happened, and the user submitted multiple open requests;
    it's also possible that the inbox is a shared mailbox and multiple members of the mailbox opened the email together.
     
    Thanks,
    Haig Liu

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