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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Email Logging Setup in BC
Small and medium business | Business Central, N...
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Email Logging Setup in BC

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Posted on by KL Ang 35

Hi,

Recently, had some problem with the email interaction between Outlook and BC so I reset the email logging in Marketing Setup. BC ask for the administrator account to do the reset but after admin account is entered, it rejected the administrator. I confirm that the admin account is working fine in the Exchange Admin Center (the classic version as I discover there is a new version). This was not a problem before as I already set up email logging successfully once with the current process (not the new Experience Process).

I try using the Email Logging Assisted Setup in BC. Going through the usual steps but when it comes to the "Sign in with administrator user" step and the sign in was done, it says "Could not sign in the administrator".

Anyone knows how to overcome this issue? Seems like a new issue.

Thanks alot in advance.

Best Regards.

  • Suggested answer
    Amit_Sharma Profile Picture
    Amit_Sharma 2,547 on at
    RE: Email Logging Setup in BC

    Hi,

    adding info.

    https://learn.microsoft.com/en-us/dynamics365/business-central/marketing-set-up-email-logging?tabs=current-experience

    Regards

    Amit Sharma

    www.erpconsultors.com

  • Suggested answer
    Andy Sather Profile Picture
    Andy Sather on at
    RE: Email Logging Setup in BC

    Hello - I have had a few support cases on this same issue.  In some cases the current experience does work, but others it is not.  This is due to EWS getting decommissioned:

    devblogs.microsoft.com/.../

    In cases where current experience does not work, we have the users enable the new experience in Feature Management in Assisted Setup.

    Here is the doc on that feature:

    learn.microsoft.com/.../log-emails-using-shared-mailbox-graph-api

    New Feature:

    learn.microsoft.com/.../marketing-set-up-email-logging

    You can setup a copy of Production into a Sandbox to test the functionality first.

    Please let me know if you have any questions.

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