web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Suggested Answer

Email Logging Setup in BC

(0) ShareShare
ReportReport
Posted on by 35

Hi,

Recently, had some problem with the email interaction between Outlook and BC so I reset the email logging in Marketing Setup. BC ask for the administrator account to do the reset but after admin account is entered, it rejected the administrator. I confirm that the admin account is working fine in the Exchange Admin Center (the classic version as I discover there is a new version). This was not a problem before as I already set up email logging successfully once with the current process (not the new Experience Process).

I try using the Email Logging Assisted Setup in BC. Going through the usual steps but when it comes to the "Sign in with administrator user" step and the sign in was done, it says "Could not sign in the administrator".

Anyone knows how to overcome this issue? Seems like a new issue.

Thanks alot in advance.

Best Regards.

I have the same question (0)
  • Suggested answer
    Andy Sather Profile Picture
    on at

    Hello - I have had a few support cases on this same issue.  In some cases the current experience does work, but others it is not.  This is due to EWS getting decommissioned:

    devblogs.microsoft.com/.../

    In cases where current experience does not work, we have the users enable the new experience in Feature Management in Assisted Setup.

    Here is the doc on that feature:

    learn.microsoft.com/.../log-emails-using-shared-mailbox-graph-api

    New Feature:

    learn.microsoft.com/.../marketing-set-up-email-logging

    You can setup a copy of Production into a Sandbox to test the functionality first.

    Please let me know if you have any questions.

  • Suggested answer
    Amit Profile Picture
    2,559 on at

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 3,151

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 1,443 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,092 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans