web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Pop-up buttons in Outl...
Small and medium business | Business Central, N...
Answered

Pop-up buttons in Outlook add-in not responding

(0) ShareShare
ReportReport
Posted on by PiebePost 20

Hello,

I'm running into a problem when using the Outlook add-in: All buttons that should open a pop-up window are not responding. I marked some of them in yellow:

pastedimage1587368883135v6.png

Does anyone have a suggestion on how to solve this?

Thank you so much!

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Pop-up buttons in Outlook add-in not responding

    Hello,

    Does this issue also happen using another browser or in InPrivate / InCognito browsing?

    Thanks.

  • PiebePost Profile Picture
    PiebePost 20 on at
    RE: Pop-up buttons in Outlook add-in not responding

    Hello Marco,

    Thanks for your reply!

    This issue doesn't occur in a browser, it occurs in the Outlook add-in. No problems in the browser or the app so far.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Pop-up buttons in Outlook add-in not responding

    Hello,

    I just ran the scenario myself and it appears to be an issue. Would you mind raising a support request for this issue via your CSP or MS Dynamics 365 partner so we can track it and process it correctly.  Meanwhile I did raise an internal ticket to the product group. In your ticket submission, please include the url to this posting as the internal ticket has already been created.

    Thanks a lot for raising this to us.

  • PiebePost Profile Picture
    PiebePost 20 on at
    RE: Pop-up buttons in Outlook add-in not responding

    Thank you Marco! I will contact my Dynamics partner. Just curious, why do you guys need a support request via my Dynamics partner?

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Pop-up buttons in Outlook add-in not responding

    Hello,

    Support is done via CSP / Dynamics partner. Microsoft does provide direct support to partner. It has always been like that.

    Thanks.

  • Community Member Profile Picture
    Community Member on at
    RE: Pop-up buttons in Outlook add-in not responding

    Open Outlook, click the File tab, then choose Options.

    Click the Add-Ins button.

    In the Manage drop-down menu, choose Disabled Items, then click Go....

    Highlight the entry for Webex Desktop App, then click the Enable button.

    Click OK.

    Close and restart Outlook.

  • PiebePost Profile Picture
    PiebePost 20 on at
    RE: Pop-up buttons in Outlook add-in not responding

    Thanks for the support! That actually sounded like a proper solution. However, it became a little stranger. The add-in isn't shown in the list of add-ins, in the add-in tab of Outlook options. So unfortunetaly, I can't select the add-in to perform your third step (In the Manage drop-down menu, choose Disabled Items, then click Go....) Screenshot: https://file.io/1uRRPqKt

    Any suggestions?

  • Verified answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Pop-up buttons in Outlook add-in not responding

    Hello,

    The Office Add-In Inbox is not a COM Add-In. It is a Add-In that can be found in the Store. Meanwhile our developers found this issue may be related to an existing bug that is probably resolved in SaaS release (v16). If there is no customer case for the OnPrem releases, the issue will not automatically be fixed in earlier releases because cases raised by partners take full priority unless we from CSS push a bit (which I am doing right now).

    The fix is in build 12530.

    Thanks.

  • PiebePost Profile Picture
    PiebePost 20 on at
    RE: Pop-up buttons in Outlook add-in not responding

    Thank you for your explanation Marco, makes it very clear! But, just for your information, I am using the SaaS version of business central, not onprem.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 3,808

#2
Sumit Singh Profile Picture

Sumit Singh 2,554

#3
Nimsara Jayathilaka. Profile Picture

Nimsara Jayathilaka. 2,140

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans