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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / The gift card is in us...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

The gift card is in use at store `abc` terminal `register number`. Please try again later.

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Posted on by Community Member

Hi,

We are facing an issue with the gift cards. We randomly get this message below. We use unique gift card making sure card is not in use anywhere else, but still getting this error. Terminal is the same terminal we are processing the gift card on. 

pastedimage1652448379992v1.png

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles Microsoft Employee on at

    Hi Sarahyder,

    Which action(s) are you performing before getting this error message?

  • Community Member Profile Picture
    Community Member on at

    There are few scenarios below but it comes up randomly

    1- where i do top up and complete the sale transaction and check the balance of the the same card - once i complete top up a gift card and click check balance and enter gift card number - error comes up

    2 - paying by gift card for instore sale - adding item in basket and click to pay by gift card and enter gift card number and this comes up

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles Microsoft Employee on at

    I could see there is an internal request for hotfix being investigated for this:

    "Requesting gift card balance returns an error when requested in rapid succession.

    The gift card is in use at store 'STORENAME', terminal 'TERMINALNAME'. Please try again later."

    In some weeks, please ask me here for the status of it and I will check it for you.

  • Community Member Profile Picture
    Community Member on at

    Thanks, i will defiantly get back on this

  • CU27040917-5 Profile Picture
    CU27040917-5 2 on at
    Exciting news from ForumFred!  Recently, I embarked on a gift card adventure at store abc, only to encounter a small snag at terminal register number. Seeking the expertise of our tech-savvy community—any advice? Your wisdom is highly valued!  On a brighter note, daydreamers and Dubai enthusiasts, I've stumbled upon a treasure trove: https://pickyourtrail.com/blog/the-most-romantic-hotels-in-dubai/.  Planning a future escapade? This list is your compass!  Let's transform this hiccup into a shared learning experience and maintain the positive vibes on our beloved forum.  Share your insights, and let the collective knowledge shine!

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