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The gift card is in use at store `abc` terminal `register number`. Please try again later.

Posted on by Microsoft Employee

Hi,

We are facing an issue with the gift cards. We randomly get this message below. We use unique gift card making sure card is not in use anywhere else, but still getting this error. Terminal is the same terminal we are processing the gift card on. 

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  • The gift card is in use at store `abc` terminal `register number`. Please try again later.
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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The gift card is in use at store `abc` terminal `register number`. Please try again later.

    Thanks, i will defiantly get back on this

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at
    RE: The gift card is in use at store `abc` terminal `register number`. Please try again later.

    I could see there is an internal request for hotfix being investigated for this:

    "Requesting gift card balance returns an error when requested in rapid succession.

    The gift card is in use at store 'STORENAME', terminal 'TERMINALNAME'. Please try again later."

    In some weeks, please ask me here for the status of it and I will check it for you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The gift card is in use at store `abc` terminal `register number`. Please try again later.

    There are few scenarios below but it comes up randomly

    1- where i do top up and complete the sale transaction and check the balance of the the same card - once i complete top up a gift card and click check balance and enter gift card number - error comes up

    2 - paying by gift card for instore sale - adding item in basket and click to pay by gift card and enter gift card number and this comes up

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at
    RE: The gift card is in use at store `abc` terminal `register number`. Please try again later.

    Hi Sarahyder,

    Which action(s) are you performing before getting this error message?

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