E-mail templates and strange characters.

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Posted on by Knofan

Hello guys,

I have a two questions. When we email invoices to customers (we use Golden EDI, built in BC), the mail sometimes arrives in chaos

The entire email looks like this:

. 2210.error.JPG

Only a part of all e-mails looks like this but i can not figure out why. Any ideas?

The second question is regarding the template that we use when we send out the email with the invoice. We use a template made in Word but it seems possible to use RDLC format also. If i change template format to RDLC, would it be possible to extract information about the invoice and display it in the e-mail?

For example i could extract the amount, due date, invoce date and other information and provide the customer with an summary directly in the email. Is that possible?

Thanks guys!

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Dynamics 365 Business Central

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YUN ZHU 74,115 Super User 2024 Season 2 on at

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RE: E-mail templates and strange characters.

Hi, for the second question, as far as I know, word layouts can be used in the email body, RDLC layouts are not supported.

More details:

Hope this helps.

Thanks.

ZHU
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: E-mail templates and strange characters.

Golden EDI is a 3. party product and not a part of the standard Business Central service. So you probably need to contact the ISV vendor for support on this.

https://goldenedi.com/