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Small and medium business | Business Central, N...
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E-mail templates and strange characters.

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Posted on by 30

Hello guys,

I have a two questions. When we email invoices to customers (we use Golden EDI, built in BC), the mail sometimes arrives in chaos

The entire email looks like this:

.2210.error.JPG

Only a part of all e-mails looks like this but i can not figure out why. Any ideas?

The second question is regarding the template that we use when we send out the email with the invoice. We use a template made in Word but it seems possible to use RDLC format also. If i change template format to RDLC, would it be possible to extract information about the invoice and display it in the e-mail?

For example i could extract the amount, due date, invoce date and other information and provide the customer with an summary directly in the email. Is that possible?

Thanks guys!

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    RE: E-mail templates and strange characters.

    Hi, for the second question, as far as I know, word layouts can be used in the email body, RDLC layouts are not supported.

    More details:    

    pastedimage1683852961044v3.png

    pastedimage1683852968631v4.png

    pastedimage1683853003167v5.png

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: E-mail templates and strange characters.

    Golden EDI is a 3. party product and not a part of the standard Business Central service. So you probably need to contact the ISV vendor for support on this.

    https://goldenedi.com/

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