web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to manually expire...
Customer experience | Sales, Customer Insights,...
Unanswered

How to manually expire or delete an individual survey in Dynamics 365 customer voice using a Power Automate flow?

(0) ShareShare
ReportReport
Posted on by Anesh 5

Please help ASAP - this one's a deal breaker for us. 

Hello, Can you please help as to how we could go about deleting / expiring a Power Automate flow to expire an individual survey? 

We are currently using Dynamics 365 customer voice Power Automate flows to create surveys. We'd like to have the ability to delete or expire an individual survey (by invitiation id for example) to suit our business needs. We've explored various options on Power Automate / Customer voice platform but we cannot seem to find a way to meet this requirement. 

We're aware that an expiration duration can be set for a Project, but the goal here is to be able to delete an individual survey using a Power Automate flow in our automation process where a survey response is no longer necessary. 

I have the same question (0)
  • cmoreno8 Profile Picture
    cmoreno8 25 on at

    Hi,

    Maybe the quick solution is to control survey invitations in the same Power Automate flow that you use.

    All contacts may be in a list and you check if he is in the list or not.

    Before to send, if the contact is in the list and hasn't to receive the survey, you do nothing.

  • Anesh Profile Picture
    Anesh 5 on at

    Thanks,

    I should have explained the goal better, but we're trying to find a way to expire an already shared survey.

    For ex:

    Survey generated and sent to the customer with a case number.

    The case was resolved by working directly over the phone with the customer / due to lack of response from the customer over a few days.

    We no longer need the survey to be active as it doesn't serve the purpose.

  • cmoreno8 Profile Picture
    cmoreno8 25 on at

    Hi,

    In that case you have sent an invitation to the customer.

    You can not control if the customer answer the survey, you will receive the response.

    You can try to deactivate the invitation sent to the customer, but I'm not sure if it works.

    I suggest you that if you know when a survey is expired because the case is resolved, monitor the possible response to delete it.

    You can modify some fileds or create a new field to check when a survey can be deleted and execute a mass deletion process.

    If you can not delete, the result will count in Customer Voice reports.

    I hope it will help.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 74 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 31 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans