News and Announcements icon

Dynamics 365 CommunityForums Dynamics 365 general forum Power Automate Dynamic...

Dynamics 365 general forum

Suggested answer

Power Automate Dynamics 365 CRM Adding new Cases to a Queue String/uuid error

(0) Share

Report

Report

Posted on by Whitecliffe

25

Hi Team,

Seams like such a simple flow but clearly is not! Can get this working as a CRM process but not as a Flow.

All we want to do is add new Cases to a queue! First of all had to work out the fact that an Unbound Action was the only thing that was able to recognise the Queue Item Syntax. Seam to have got past that one and now getting a Sting/UUID error. Not really sure why as followed a previous post on in this group about using the incident prefix for the case as shown but that didnt work either. Anyone have suggestions? Thanks

Categories:

Customization / Solutions / SDK and API

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Qingqing Xin on at

Like (0)

Report

RE: Power Automate Dynamics 365 CRM Adding new Cases to a Queue String/uuid error

Hi Whitecliffe,

Route to is the procession of moving a queue item from one queue to another. Add to queue is to add a new case to the queue.

Here is the documentation for Route To Action:docs.microsoft.com/.../routeto

Here is the specific process of Add To Queue.

Here is the specific process of Route To Action, where the queueitem queueitemid is the id of the queue item.

Test2 Case started out in Test Queue, now it's moved to Test2 Queue.

Regards,

Qingqing Xin

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2

Martin Dráb 228,683 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans