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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Power Automate Dynamic...
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Power Automate Dynamics 365 CRM Adding new Cases to a Queue String/uuid error

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Posted on by Whitecliffe 25

Hi Team,

Seams like such a simple flow but clearly is not!  Can get this working as a CRM process but not as a Flow.

All we want to do is add new Cases to a queue!  First of all had to work out the fact that an Unbound Action was the only thing that was able to recognise the Queue Item Syntax.  Seam to have got past that one and now getting a Sting/UUID error.  Not really sure why as followed a previous post on in this group about using the incident prefix for the case as shown but that didnt work either.  Anyone have suggestions?  Thanks

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  • Suggested answer
    Qingqing Xin Profile Picture
    Qingqing Xin on at
    RE: Power Automate Dynamics 365 CRM Adding new Cases to a Queue String/uuid error

    Hi Whitecliffe,

    Route to is the procession of moving a queue item from one queue to another. Add to queue is to add a new case to the queue.

    Here is the documentation for Route To Action:docs.microsoft.com/.../routeto

    Here is the specific process of Add To Queue.

    2086.Picture1.png

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    Here is the specific process of Route To Action, where the queueitem queueitemid is the id of the queue item.

    Picture4.png

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    Test2 Case started out in Test Queue, now it's moved to Test2 Queue.

    0576.Picture7.png

    Regards,

    Qingqing Xin

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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