Voucher balance check shows wrong amount

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Posted on by John Robinson

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When I run a detailed report on HQ it shows me that Voucher Number 1627 has a balance of $40.00 and shows me a history of having put money on the card, money being spent on the card, more money going back on the card, etc. It all matches what I've done at the register and the balance of $40.00 is correct.

Unfortunately when I run a BALANCE CHECK from a POS computer it tells me that Voucher Number 1627 has a balance of negative (10.00) ?!

I have no idea where it's getting that amount (negative? how?) and why it looks perfectly fine on HQ but when my cash wrap talks to hq/voucher it doesn't see that there is $40.00 left on the card...

Anything I can do to resolve this? It's the only time I've come across it but it can clearly be a major problem if other cards start showing false amounts..

Thanks,

--John Robinson
www.GrahamCrackersComics.com

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Nicole Hellerud 1,712 on at

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RE: Voucher balance check shows wrong amount

Hello John,

Thank you for your post.

My guess is that there has been some networking hiccups and causing your voucheronline table to not sync properly.

The voucheronline balance is the balance used when checking the balance of the voucher. The voucherentry table is what is used to calculate the reports.

You may be able to copy the balance from the voucherentry table for this voucher to the voucheronline via SQL.

You can create a service request at 1-888-477-4877, and we can look further into it.

Thanks,

Nicole

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