1,077
Hi All,
I have two fields Case Type and Owner.
Now my requirement is, on selection of case type value i.e.,'Help Desk', the owner field 'Look For' view auto set with Team and value auto set with 'Cloud Support'
We have added team as 'Cloud Support' with 3 members. By default 'look for' value is user.
How can i achieve this task.
Thanks in advance.
*This post is locked for comments
Hi,
I meant hide the new custom field unless Case type = Help Desk.
What should happen to the owner field if the Case Type isnt Help Desk, should it default to the logged in user?
The only reason I would suggest this way is that its fully supported and wont break during upgrades
Thanks Bharat,
Cant create other custom field. Since if hide owner field for custom field it will auto populate login user as owner. So two fields for owner make data consistency complicated. Please guide if i am wrong.
Thanks
Thanks Wei,
Your code worked perfect for me. Thanks a ton for your great help.
Thanks
Hi,
Why not create a new lookup field to Team and using Wei's code set the value in that lookup or simply set the view to a view that contains only that team. You can then use Business Rules to show/hide the new field on the value of Case Type.
Then on save of the record populate the Owner field using workflow if your new field has a value.
Regards
Bharat
Hi,
as mentioned earlier, that is unsupported code, meaning it has possibilities to break if newest version. Nerveless,
I had wrote you a solution for you, take a look on above post.
HI Wei,
I follow your last post reference. Its giving me Error -Object doesn't support property or method 'setLookupTypes'.
Not able to change Look For of lookup.
Thanks
Hi,
I missed your second part , set the owner.
You can use below code to do it, you have to modify a bit.
function setOwner()
{
var optionset = Xrm.Page.getAttribute("new_optionset").getValue(); // your condition field
if ( optionset == 100000001) // condition field value
{
var lookupValue = new Array();
lookupValue[0] = new Object();
lookupValue[0].id = "92EC3861-8D59-E811-815C-080027878DE4"; //team id
lookupValue[0].name = "Custom Team"; //team name
lookupValue[0].entityType = "team";
Xrm.Page.getAttribute("ownerid").setValue(lookupValue);
}
else
{
// what you going to do
}
}
Hi,
you can use Javascript to set the owner to team
community.dynamics.com/.../how-to-get-and-set-a-lookup-field-using-javascript-in-dynamics-365
replace the recordid, recordname and entityname into correct value.
Xrm.Page
Thanks mydeveexperience,
yes, that's what i want.
Thanks
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André Arnaud de Cal...
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