NEED content used for default flow called entity records distribution flow under default solutions in power apps

(0) Share

Report

Posted on by Shrutika patil42 Microsoft Employee

we created a workstream using omnichannel admin center app for cases auto routing to queue. but it is not working.
because -for cases routing everything is done still cases were not routing because, for this there is a default flow present in the environment called entity distribution flow. In that flow only we have to update workstream id that we want to execute.

-according to this document Create multiple work streams for entity records routing | Microsoft Docs in this flow only we should edit workstream id.

but in our case this default flow is modified or edited by someone. that's why cases are not routing to desired workstream.

i need to build that flow again as it was before that's why i need to know what was there before modifications. what contents were used.

if anyone has that flow in their environment, please share the required information.

flow name: entity records distribution flow
solution name: default solutions

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

Community Member on at

Like (1)

Report
Copy link

Link copied!

Hi Shrutika,

I find the flow as the document you provided, you can refer these screesnhots:

1.Overview:

Trigger:

Actions:

Was this reply helpful? Yes No
Shrutika patil42 Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

thank you so much.

Was this reply helpful? Yes No