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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / User entity lookup on ...
Service | Customer Service, Contact Center, Fie...
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User entity lookup on Inspection Template

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Posted on by Community member 5
Hi All,
 
I am creating a new inspection template, in that I added one entity lookup question, in the answer I need to select user, so I added user entity lookup but the field is showing only Application ID, I need to show the user name.
When I select the answer its showing Guid like value.
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    User entity lookup on Inspection Template
    Hi partner,
    Yes, it seems that only application ID field can be selected.
    Though the documentation said that  the Name field and mandatory fields are the entity attributes that can be displayed in the lookup, We can't seem to decide what fields will show up now.
    Perhaps you could create a Microsoft Support support ticket, they may know why it was designed that way.
    Get Help + Support - Dynamics | Microsoft Docs
    Or you can try to create one custom entity, and copy all users records to new entity, then select the custom entity on the inspection template.
     
  • Community member Profile Picture
    Community member 5 on at
    User entity lookup on Inspection Template
    I have followed as you mentioned, but when I select the User entity in lookup I am getting only one Attribute that is Application ID, I am not getting Name attribute
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    User entity lookup on Inspection Template
    Hi partner,
    Entity lookup: Allows technicians to choose a Dynamics 365 record. In the inspection designer interface, admins must select an entity and a field to display.
    For a chosen entity, the Name field and mandatory fields are the entity attributes that can be displayed in the lookup. 

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