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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when trying to s...
Microsoft Dynamics CRM (Archived)

Error when trying to send an email created by a dialog

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Posted on by Community Member

Hi Guys,

I've a dialog that generate an email. The last page of the dialog is a link to open the generated email in order to verify it's content and send it.

When I click on send, I've got an unexpected error, and the log is saying :

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>An unexpected error occurred.</Message>
<Timestamp>2015-03-22T16:49:06.3501512Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Any idea ?? manual email creation in CRM is not an issue, I can send them, and I've got other dialog or processes that are creating/sending email without any issues.

My CRM is not online but locally hosted.

Thanks

Laurent

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  • Suggested answer
    Bruno Lucas Profile Picture
    Bruno Lucas 5,421 on at

    Hi,

    This is the famous Generic error. to see the real error you need to enable the crm tracer.

    https://support.microsoft.com/en-us/kb/907490

    can you share more information about your customization? look like it is using some custom code. even if it is not, you need to enable the tracer. maybe it may be also under system jobs or windows event log

  • Community Member Profile Picture
    Community Member on at

    Hi and thanks for the answer. It took me some times to get my IT for the logs.

    I get the logs now but can't find any Exceptions in it. nor error. What should I look for ?

    For the customization, I don't think there is some here, it's a dialog run from a task, that create an email linked to an account, no custom entities.

    Laurent

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