Appointments synched in outlook lose html formatting for meeting attendants

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Posted on by Fedorov

I have run into a problem that's exists in two of our clients Dynamics environments.

It is when you sync a meeting from outlook to dynamics, it pushes an e-mail with the invitation to all the participants. The problem is that for the participants/invitees the /text format/ of the appointment seems to lose it's HTML formatting.

Please see below:

Step one, creating a meeting in outlook and the invitation will fine look like this:

Step 2, syncing to dynamics with the addin Dynamics 365 and the HTML formatting is gone?!

I have tried with the new Sales Copilot app instead and then it works as it should. The text looks correct for everyone (Sorry I have no screenshot)

SO the big question is that, have we configured the setting with the add-in wrong or should we use the copilot app instead? Or is there anything else I could check?

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