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Customer experience | Sales, Customer Insights,...
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lookup in connection is limited to 8 entities?

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Hi,

I have created a custom entity in the CRM, and setup it to support the connections.

but when I want to create a connection (for example from an account to my custom entity) my entity is not listed and only 8 entities are displayed by default.

and a search is not returning my records from my custom entity.

where can I manage this and changes the default entities displayed in the lookup?

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  • Verified answer
    LuHao Profile Picture
    40,890 on at
    RE: lookup in connection is limited to 8 entities?

    Hi Jerome,

    We need to select the custom entity in the app designer.

    6622.pastedimage1620888293627v1.png

    4341.pastedimage1620888312563v2.png

    6242.pastedimage1620888346378v3.png

    Finally save and publish.

  • Suggested answer
    Jerome P1 Profile Picture
    on at
    RE: lookup in connection is limited to 8 entities?

    damn it!!!

    I added my custom entity in the navigation, thinking it will be enough and will be added in the list of entities of the app itself.

    but its not the case!

    I have to add it in the list of entities of the app too!!!

    thanks a lot.

    :-)

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