Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Timeline in MS CRM My App

(0) ShareShare
ReportReport
Posted on by

Hi,

I have Timline(Notes, Activity) control which is showing good for System Admin but not showing to role which i created. Getting the below error while opening a record.

Timeline could not be loaded due to an unexpected error. Please refresh the page to reload the timeline.

Help to resolve the issue.

*This post is locked for comments

  • Suggested answer
    RE: Timeline in MS CRM My App

    Same problem. Thank you for that answer !!!

    "remove the unwanted activity from csv config named <UClientActivityCardMap>"

    I used the FormXML Manager (in XrmToolBox) to edit the XML form on each form (account, contact, ...) in order to delete the old custom activities from the forms. These activities have been removed from Dynamics CRM last week.

    error message "Timeline could not be loaded due to an unexpected error. Please refresh the page to reload the timeline."

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 on at
    RE: Timeline in MS CRM My App

    We were able to sort the issue with the help of MS Support.

    Actually the issue is with Timeline control configuration, one of the custom activity entity from our Dev environment was not deployed in any other regions, but still the Activity Card for that particular custom activity entity was mapped in the customizations.xml & moved as part of solution.

    Workaround: Export the solution with the entity Form where Timeline is used, extract & edit the customizations.xml file, remove the unwanted activity from csv config named <UClientActivityCardMap>, zip the solution & import it back. It worked.

  • Arun Vinoth Profile Picture
    Arun Vinoth 11,615 on at
    RE: Timeline in MS CRM My App

    We are facing this issue only in one custom entity of one environment only. Same timeline is working fine in other custom entity in same environment, same entity in other environment.

    Fishy, any help?

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Timeline in MS CRM My App

    Hi,

    this could cause by one of the bug before service update 2 v9.0. You can check the current version of your crm.

    support.microsoft.com/.../service-update-2-for-microsoft-dynamics-crm-9-0-0

  • RE: Timeline in MS CRM My App

    I have full access to Activity, Notes, Annocements.

    Is their any entity which i have to give access.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Timeline in MS CRM My App

    Hi,

    Double check the role you created, are they having the correct privilege for Notes and Activity.

    community.dynamics.com/.../dynamics-365-portals-display-activities-with-timeline

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,409 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans