Issues with Firefox and Chrome browsers with Case Notes

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Posted on by Braccialle

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Hi There,

Unfortunately I am writing to let you know I have a few issues with CRM which I am not able to resolve myself. I am using fire fox (most up to date version) and have cleared the cache numerous times and history. It also takes a while to load when I am searching for one of my schools.
When I sometime click on a case I have to press CTRL+F5 about 3 or 4 times so I can see all the filters, columns and information etc. One big issue is that I am unable to see notes on case ? even if I highlight clear cache etc they won’t appear just their names which I have attached in a pic above.

I have tried to use alternative webrowsers. I would really like to use chrome as it works fantastic for the first half hour then crashes and its extremely annoying when you have to try and get through a lot of cases. I have also tried Internet explorer, that works great to HOWEVER once I send an email it won’t allow me to go back its sticks which is extremely frustrating.

Is there a reason on all browsers that I have to click back numerous times to go back on the previous page after sending an email? I really hope you resolve these issues or improve the reliability of them as it would make my work like a lot more easier. Look forward to hearing back from you!

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Drew Poggemann 4 on at

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Hi P Braccialle,

I do not see the picture loaded as you mentioned. Is this CRM Online or hosted? Did you try running the diagnostics to see if there is some performance issue? I utilize Chrome on Windows and never have an issue and some of the challenges you are seeing are not something I have seen before at all in the forum so I am interested in your environment more...

Diagnostics URL:

http://<YourCRMServerURL>/tools/diagnostics/diag.aspx

Thanks,

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Braccialle 260 on at

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Test results from diagnostics

=== Latency Test Info ===

Number of times run: 20

Run 1 time: 21 ms

Run 2 time: 16 ms

Run 3 time: 17 ms

Run 4 time: 17 ms

Run 5 time: 19 ms

Run 6 time: 16 ms

Run 7 time: 16 ms

Run 8 time: 17 ms

Run 9 time: 20 ms

Run 10 time: 16 ms

Run 11 time: 23 ms

Run 12 time: 18 ms

Run 13 time: 32 ms

Run 14 time: 18 ms

Run 15 time: 16 ms

Run 16 time: 17 ms

Run 17 time: 16 ms

Run 18 time: 17 ms

Run 19 time: 18 ms

Run 20 time: 16 ms

Average latency: 18 ms

Client Time: Thu, 13 Oct 2016 10:22:55 GMT

=== Bandwidth Test Info ===

Run 1

Time: 36 ms

Blob Size: 15180 bytes

Speed: 411 KB/sec

Run 2

Time: 19 ms

Blob Size: 15180 bytes

Speed: 780 KB/sec

Run 3

Time: 121 ms

Blob Size: 245388 bytes

Speed: 1980 KB/sec

Run 4

Time: 622 ms

Blob Size: 456614 bytes

Speed: 716 KB/sec

Run 5

Time: 97 ms

Blob Size: 245388 bytes

Speed: 2470 KB/sec

Run 6

Time: 630 ms

Blob Size: 1631787 bytes

Speed: 2529 KB/sec

Run 7

Time: 515 ms

Blob Size: 1631787 bytes

Speed: 3094 KB/sec

Run 8

Time: 548 ms

Blob Size: 1631787 bytes

Speed: 2907 KB/sec

Run 9

Time: 516 ms

Blob Size: 1631787 bytes

Speed: 3088 KB/sec

Run 10

Time: 515 ms

Blob Size: 1631787 bytes

Speed: 3094 KB/sec

Run 11

Time: 575 ms

Blob Size: 1631787 bytes

Speed: 2771 KB/sec

Run 12

Time: 553 ms

Blob Size: 1631787 bytes

Speed: 2881 KB/sec

Run 13

Time: 485 ms

Blob Size: 1631787 bytes

Speed: 3285 KB/sec

Run 14

Time: 529 ms

Blob Size: 1631787 bytes

Speed: 3012 KB/sec

Run 15

Time: 553 ms

Blob Size: 1631787 bytes

Speed: 2881 KB/sec

Max Download speed: 3.21 MB/sec

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Browser Info ===

Browser CodeName: Mozilla

Browser Name: Netscape

Browser Version: 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

Cookies Enabled: true

Platform: Win32

User-agent header: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Machine Info ===

Client IP Address: 10.0.101.32

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Array Manipultaion Benchmark ===

Time: 65 ms

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Morph Benchmark ===

Time: 12 ms

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Base 64 Benchmark ===

Time: 2 ms

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== DOM Benchmark ===

Total Time: 6 ms

Breakdown:

Append: 1ms

Prepend: 2ms

Index: 0ms

Insert: 2ms

Remove: 1ms

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

=== Organization Info ===

Organization name: PrimePrinciple

Is Live: False

Server time: 13/10/2016 10:22:40 UTC

Url: yourorganisationname/.../diag.aspx

Client Time: Thu, 13 Oct 2016 10:23:01 GMT

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Braccialle 260 on at

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Updated Chrome to Version 54.0.2840.59 m (64-bit) and notes now work on cases. Will need to test with Firefox

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Drew Poggemann 4 on at

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Glad the upgrade to latest Chrome worked for that, hopefully addresses rest of issues. Performance numbers looked fine.

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Braccialle 260 on at

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Thanks Drew. Tested with Firefox 49.1 fresh install and you cannot view the notes.

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