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Can't import products and orders from Shopify

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Posted on by Community member 6
Hello,

I’m new to Microsoft Dynamics 365 Business Central and I’m testing out the Sales module.
For a Shopify store I’m trying to import the customers, products and orders into Dynamics.
Importing customers worked out and is running, but I’m kind of a bit stuck with importing products and orders. I read and followed instructions in the Get Started and Help-section, and looking for an answer in this forum.
But for now I didn’t manage to import a single product or order.
Extra information:
In the Shopify store there’s no stock to handle or track, so I left SKU blank and Stock Tracing unchecked.
I know it synchronizes only new or changed items.
Can Dynamics synchronize with force the whole history of orders, products and customers? Or do I do this by uploading a csv?

Anyone that can help me pinpointing the problem for importing goods and orders into Dynamics Business Central?
(Settings in the Shopping Card are limited and somehow it doesn't work out)
 
 
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Tnx,
W
Categories:
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Sales
  • Suggested answer
    tanya07 Profile Picture
    tanya07 1,535 on at
    Can't import products and orders from Shopify
    Yes seem like an issue from Shopify, also you might need to open a ticket in SHopify under the partner account for the same.
     
     
  • Community member Profile Picture
    Community member 6 on at
    Can't import products and orders from Shopify
  • Community member Profile Picture
    Community member 6 on at
    Can't import products and orders from Shopify
    Thanks Yun Zu and Tanya
     
    While synchronising the error code below is coming up.
     


    Fout(en) in Shopify:

    [{"message":"Internal error. Looks like something went wrong on our end.
    nRequest ID: 78ad4d63-49e8-40cd-bf70-8753a3556625 (include this in support requests).","extensions":{"code":"INTERNAL_SERVER_ERROR","requestId":"78ad4d63-49e8-40cd-bf70-8753a3556625"}}]

    Interne sessie-id:
    de9811ea-97fa-4d1d-a126-e66a97add2bc

    Id van Application Insights-sessie:
    fb16128a-653e-4491-8377-5ce632a9e922

    Id van clientactiviteit:
    9418d2a0-baf9-4d27-a6c3-a90c4d9f4f48

    Tijdstempel van fout:
    2023-12-18T10:12:36.1283064Z

    Telemetrie-id van de gebruiker:
    f3f1c827-2614-452c-a38f-784196637e16

    AL-aanroepstack:
    ErrorMessagesRecommendationExt(PageExtension 7900)."Description - OnDrillDown"(Trigger) line 10 - Error Messages with Recommendations by Microsoft

    Aangepaste dimensies:
    [{"Item1":"ErrorCallStack","Item2":""},{"Item1":"CreatedOn","Item2":"18-12-23 11:12"}]

     

     

    Dynamics can't seem to find the posted data of Shopify? Or Shopify doesn't post the data?

    Or something else?

     

     

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 68,242 Super User 2024 Season 2 on at
    Can't import products and orders from Shopify
    Just adding some information, if you can import it manually, consider using the Configuration Package function.
     
    PS: In this wave (BC23), Microsoft has released the following new feature, and I hope it can give you some tips.
    Troubleshoot Shopify integration issues
     
    Thanks
    ZHU
  • Suggested answer
    tanya07 Profile Picture
    tanya07 1,535 on at
    Can't import products and orders from Shopify
    Hello,

    Please enable the below and retry again -
     

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