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DA2009 - A connection to headquarters could not be established. This may due to Retail Real-time Service is not running properly...

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Posted on by Grisel Doniz

I have an L1 environment, everything works fine, except the MPOS, the installation is fine, when I try to access it throws an error.

DA2009 - A connection to headquarters could not be established. This may due to Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired"

attached screen

I did the review with the ping
healthcheck?testname=ping

And actually the service is not running

I checked the user according to the following post

(+) Real time service check failed - Dynamics 365 Finance Community

And this did not solve it, could someone tell me how to enable this service or restart it?

I tried restarting IIS and the VM and that didn't work either.

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Mando on at

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Right after doing the health-check test, go to the Event Logs (eventvwr) and look under "Application and Services Logs -->Microsoft --> Dynamics --> Commerce-RetailServer --> Operational". You might see some "Error" logs there which will provide you more information about what's going on -- either unable to resolve dns, invalid cert, authorization issues.

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Grisel Doniz 20 on at

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I have done it, and it has not been clearer, I attach the message

------------

Error 7/1/2022 6:30:49 PM Microsoft-Dynamics-Commerce-RetailServer 1001 None "An exception occurred while executing request. CorrelationId: '{96b23fff-a8ca-47a9-95ad-7149fb355640}'. Ex: 'System.ServiceModel.FaultException: Internal Server Error

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at Microsoft.Dynamics.Retail.Cdx.RealtimeServiceClientLibrary.RealtimeServiceClient.ProcessInvokeResult(String methodName, String apiName, Int32 parameterCount, RetailTransactionServiceResponse response, Guid correlationId, RetailRealTimeServiceContractChannel channel, Boolean isAsyncCall, Exception& exception, Int32& resultCount, Int64 executionTimeInMs)

at Microsoft.Dynamics.Retail.Cdx.RealtimeServiceClientLibrary.RealtimeServiceClient.GetResponseFromMethod(TransactionServiceInvoker transactionServiceInvoker, String methodName, String apiName, Int32 parameterCount)

at Microsoft.Dynamics.Retail.Cdx.RealtimeServiceClientLibrary.RealtimeServiceClient.IsAlive()

at Microsoft.Dynamics.Commerce.Runtime.Services.HealthCheckTransactionService.RunHealthCheckRequest(RunHealthCheckRealtimeRequest request)

at Microsoft.Dynamics.Commerce.Runtime.RequestHandlerAsyncAdapter.Execute(Request request)

at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__42`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__42`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Microsoft.Dynamics.Commerce.Runtime.Services.HealthCheckService.<RunRealtimeServiceHealthCheck>d__3.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Microsoft.Dynamics.Commerce.Runtime.RequestHandlerAdapter.Execute(Request request)

at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__42`1.MoveNext()'. ExceptionType: 'System.ServiceModel.FaultException'. ErrorResourceId: ''. HandlerTypeName: 'Microsoft.Dynamics.Commerce.Runtime.Services.HealthCheckService'. RequestTypeName: 'Microsoft.Dynamics.Commerce.Runtime.Services.Messages.RunHealthCheckServiceRequest'. HandlerAssemblyName: 'Microsoft.Dynamics.Commerce.Runtime.Services'. HandlerAssemblyPublicKeyToken: '31bf3856ad364e35'. UnscrubbedException: ''."

I have verified when trying to configure the MPOS and the error message is very similar, as I read in the message there is some authentication, but we have not changed credentials or anything like that.

Any ideas?

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Mando on at

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This looks like RTS is returning an error. Looking at the AOS side of the logs would probably yield more information - since those are distributed among multiple source you'd want to use a custom view in the Event Viewer, such as the one in the file below. Reproduce the issue and you should find the errors/warnings in this view. If this doesn't yield more information I suggest you open a Support Request case so we can help investigate.

Import the view in event viewer as follows:

[View:/cfs-file/__key/communityserver-discussions-components-files/797/DynErrView.xml]

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Grisel Doniz 20 on at

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Solution

Finally the bug was fixed.

It is necessary to run the "RetailTenantUpdateTool" tool, this must be found as a direct access on the desktop of the virtual machine.

In case you can't find it, the script is in the following path:
K:\RetailSDK\Tools\RetailTenantUpdateTool.ps1

must be run from PowerShell as administrator.

If you want to create the shortcut on the desktop, in "Target" you should put:
C:\windows\System32\WindowsPowerShell\v1.0\PowerShell.exe -File K:\RetailSDK\Tools\RetailTenantUpdateTool.ps1

And run it as administrator

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